Frequently Asked Questions

We only deliver to Customers with a registered office (billing address) in [country] and who can enter a shipping address within [country]

When you order hand pallet trucks you can pick a custom colour for your truck. Choose the BT Lifter model then, under “Adds-on” section, you can select “Own colour” option. After we have received your order, our customer support agent will contact you to discuss colour options.

After your order placement our Back-office team will check and prepair you order, confirm stock and send you an order confirmation.  If you would like to modify your order this can be done by contacting us direclty after order placment. However, your are bound by the order after order placement. Read more about our return policy.

Immediately after you have successfully placed your order, you will receive an e-mail with all order details. When the order is confirmed by back-office personnel, you will receive an email confirmation entitled "Your order confirmation". 

You can find the status of a particular order and view your order history on the order status tracking page.

We accept the return of undamaged Products or Accessories within [x] days of delivery, subject to the condition that the packaging and seals are undamaged, they are not items made to order, they are returned to us free of charge and the return form is attached to the return consignment. All returns most be approved prior to return shipment. Please contact our customer service for a retur form.

If a Product is defective, we reserve the right to choose between repair and replacement. Contact customer service as soon as you acknowledge a defected product. For full terms read more here.

If you have forgotten your password, please click on "Forgot Your Password?" below Sign In.

You will be asked for your login email address to retrieve your password. You will recive an email with a link to reset your password. The link is valid for one hour. If you still have problems signing in or forgot the email address you created your accoun with, you can contact our customer support XXXX.

We have an automated payment system which ensures a secure and fast service for our customers.
You can pay by invoice, credit card or if availble choose one of Toyota´s financing options.
- Invoice: After you place an order, you will receive an invoice along with the order confirmation. You will find the amount of payment, payment receiver, and other details stated on the inoice. Please note that payments have to be made within 30 days from the date you receive the invoice. If you need help with invoice payment, please don't hesitate to contact us. Credit assessment is performed
- Credit card: To complete your credit card payment, press SEND ORDER and you will be directed to a PayEx page to fill in your credit card information. No card details will be stored with us.
Afterwards you will be re-directed back to our confirmation page. All card payment transactions are handled with 3-D Secure protocol and processed through SSL(Secure Socket Layer) - encrypted solution. It is important to make sure that there is enough funds available on the card balance until Toyota Material Handling XXX is credited the transaction of the order. If there is insufficient coverage or payment for any other reason cannot be completed Toyota Material Handling XXX is entitled to cancel the order or to invoice the amount.
- Financing option with Try & Buy
The financing option "try and buy", gives you the possibility of short-term renting the Product for a maximum of [X] weeks in accordance with our terms and conditions for short-term rental.  After the short-term rental period you have the option to return the ordered Product or to purchase it in accordance with the terms of the original order, in which case the Product price will be invoiced after the rental period has ended with payment terms net 30 days. Our Back-office will provide you togheter with the order confirmation a rental contractwith terms. If you choose this financing option your order is only legally binding to after the contracts has been signed by both parties. If you would not sign the contract your ordered Product is cancelled.
- Financing option Rental 36 months
The financing option "Rental 36 months", gives you the possibility of renting the Product for 36 months in accordance with our terms and conditions for long-term rental. The rental fee is invoiced on a monthly basis with payment terms net 30 days after the invoice date. Our Back-office will provide you, togheter with the order confirmation, a rental contract with terms. If you choose this financing option your order is only legally binding to after the contracts has been signed by both parties. If you would not sign the contract your ordered Product is cancelled.

If you receive an error message related to credit card authorization failure, double check that the billing address on the credit card and matches your account billing address, try re-entering your CVN or security code, and be sure that the card is current and valid. After validating the information you've entered and an error message is received a second attempt, call XXXXX or contact your financial institution for further assistance.