Frequently Asked Questions

We only deliver to Customers with a registered office (billing address) in [country] and who can enter a shipping address within [country]

When you order hand pallet trucks you can pick a custom colour for your truck. Choose the BT Lifter model then, under “Adds-on” section, you can select “Own colour” option. After we have received your order, our customer support agent will contact you to discuss colour options.

After your order placement our Back-office team will check and prepair you order, confirm stock and send you an order confirmation.  If you would like to modify your order this can be done by contacting us direclty after order placment. However, your are bound by the order after order placement. Read more about our return policy.

Immediately after you have successfully placed your order, you will receive an e-mail with all order details. When the order is confirmed by back-office personnel, you will receive an email confirmation entitled "Your order confirmation". 

You can find the status of a particular order and view your order history on the order status tracking page.

We accept the return of undamaged Products or Accessories within [x] days of delivery, subject to the condition that the packaging and seals are undamaged, they are not items made to order, they are returned to us free of charge and the return form is attached to the return consignment. All returns most be approved prior to return shipment. Please contact our customer service for a retur form.

If a Product is defective, we reserve the right to choose between repair and replacement. Contact customer service as soon as you acknowledge a defected product. For full terms read more here.

If you have forgotten your password, please click on "Forgot Your Password?" below Sign In.

You will be asked for your login email address to retrieve your password. You will recive an email with a link to reset your password. The link is valid for one hour. If you still have problems signing in or forgot the email address you created your accoun with, you can contact our customer support XXXX.

We have an automated payment system which ensures a secure and fast service for our customers.
You can pay by invoice, credit card or if availble choose one of Toyota´s financing options.
- Invoice: After you place an order, you will receive an invoice along with the order confirmation. You will find the amount of payment, payment receiver, and other details stated on the inoice. Please note that payments have to be made within 30 days from the date you receive the invoice. If you need help with invoice payment, please don't hesitate to contact us. Credit assessment is performed
- Credit card: To complete your credit card payment, press SEND ORDER and you will be directed to a PayEx page to fill in your credit card information. No card details will be stored with us.
Afterwards you will be re-directed back to our confirmation page. All card payment transactions are handled with 3-D Secure protocol and processed through SSL(Secure Socket Layer) - encrypted solution. It is important to make sure that there is enough funds available on the card balance until Toyota Material Handling XXX is credited the transaction of the order. If there is insufficient coverage or payment for any other reason cannot be completed Toyota Material Handling XXX is entitled to cancel the order or to invoice the amount.
- Financing option with Try & Buy
The financing option "try and buy", gives you the possibility of short-term renting the Product for a maximum of [X] weeks in accordance with our terms and conditions for short-term rental.  After the short-term rental period you have the option to return the ordered Product or to purchase it in accordance with the terms of the original order, in which case the Product price will be invoiced after the rental period has ended with payment terms net 30 days. Our Back-office will provide you togheter with the order confirmation a rental contractwith terms. If you choose this financing option your order is only legally binding to after the contracts has been signed by both parties. If you would not sign the contract your ordered Product is cancelled.
- Financing option Rental 36 months
The financing option "Rental 36 months", gives you the possibility of renting the Product for 36 months in accordance with our terms and conditions for long-term rental. The rental fee is invoiced on a monthly basis with payment terms net 30 days after the invoice date. Our Back-office will provide you, togheter with the order confirmation, a rental contract with terms. If you choose this financing option your order is only legally binding to after the contracts has been signed by both parties. If you would not sign the contract your ordered Product is cancelled.

If you receive an error message related to credit card authorization failure, double check that the billing address on the credit card and matches your account billing address, try re-entering your CVN or security code, and be sure that the card is current and valid. After validating the information you've entered and an error message is received a second attempt, call XXXXX or contact your financial institution for further assistance.

We deliver with our own lorries directly to your shipping address. You can also choice to pick up at our depot, of cource free of charge.

On all products we communicate an estimated delivery time. If we for any reason won´t be able to deliver on time we will contact you , and in many cases offer you a rental truck if the delivery time is to long.

After you have completed your purchase, and your goods are dispatched from one of our warehouses, you will receive a dispatch email lettin you know the expected delivery time frame.
If you have made multiple purchases you may receive more than one dispatch email, each with the details of the individual deliveries. Your goods may also arrive separately on different days. Please contact us if your goods have not been received within the time frame outlined on your dispatch email/s.

To better service our clients, we use merchandise inventory from all our warehouses across Europe. You will receive multiple shipments when your order is being fulfilled by multiple warehouse locations. You will receive notification via email when your order is being split into multiple shipments.

The shipping cost is calculated by a "Per Product" cost so each shipment will be charge separate if not anything else is indicated in your order confirmatin. If additional shipping charges apply, you will be inform and the charge appear on the order confirmation.

The shipping cost is calculated by a "Per Product" cost so each shipment will be charge separate if not anything else is indicated in your order confirmatin. If additional shipping charges apply, you will be inform and the charge appear on the order confirmation.

Different product types have different warranties.
New trucks are protected by the manufacturer’s product warranty indicated on the Product page, under section "Product Specification", "Good to know".
Used trucks are protected by the manufacturer's product warranties for the period indicated for reconditioned Product. Our used trucks are classified into different levels and the warranty varies between the levels. Read more about the classification and warranty levels for used trucks here.

There are many ways to book truck service with us, simply choose one of the methods below that suits you the best:

Book service online - fill out the service request here and you will be contacted by our technicians within 24 hours.

Book service by calling the customer support - call us at XXXXX.

Book service by contact your local service depot - find the contact details of your local depot here.

In most cases we are able to deliver equipment with 1-2 day.

We always do our best to deliver equipment with the estimated delivery time; however, due to unforeseen circumstances, we do not guarantee delivery time -but will always contact you with changes and in most cases offer you a rental truck if long delivery times are expected.

Online you can rent a truck from 1 day to 365 days. For Used trucks we offer a 36 month rental contract that you can sign up for online. We also offer longer rental periods, so please contact us for more information if you are interested in longer rental periods.

In most cases, yes. Please refer to Rental Agreement.

Toyota Approved Used is our program designed to serve the best quality used trucks to our customers. If a truck doesn't apply to the program we won't resell it to you. It contains a series of strict requirements to ensure the Toyota used truck quality:

* Only used Toyota or BT trucks are valid
* Each truck has been serviced by us from new
* All service and maintainance has been done with only genuine parts from us
* All trucks goes trhough a full security check and forktests
* Keycompnents are controlled to make sure there are no functional issues
* Each truck is refurbished to a high quality level
* The trucks are always delivered with complete documentation
* You always get from 1 to 9 months warranty
* All trucks can be included in our rental or service agreements

You can buy used trucks by directly purchasing online at our webshop or talking to a sales representative in your area. Check out our How to Shop Online guide to learn more about purchasing used trucks online or contact us to talk to your local sales representative.

Yes, all our used trucks are always delivered with complete documentation. You will receive the documation when you receive the truck.

Used trucks are protected by the manufacturer's product warranties for the period indicated for reconditioned Product. Our used trucks are classified into different levels and the warranty varies between the levels. Read more about the classification and warranty levels for used trucks here.We have 3 different warranty levels (1, 6, 9 months) and on each indivuela truck you will find information on what warranty level that applies for the specific truck. 

Yes, you can always buy, rent, or have financing for used trucks. Please visit our Financial Options page for additional details.

We offer different service packages that are customized to suit different levels needs.

For emergency service , don't worry - we are here to help you. Simply reach us by:

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